Perspectives / Jake Coventry
Clear Thinking.
4 articles

Start with what your audience needs to know
A useful message starts with the reader’s question. Choosing what matters is as much a design decision as choosing how it looks.

Help people find their way through your message
Headings, grouping and sequence help people see how the parts fit together. Structure is part of the explanation.

What does your audience already understand?
Familiarity changes what a message means. A useful explanation starts where its audience is, then gives them a way into the detail.

Make the next step clear
People need to understand what they are being asked to do, what will happen next and whether the step is right for them.
